APAL is a small diverse business committed to supporting state and local government agencies with expert IT services.
Our approach is guided by experienced consultants who bring thoughtfulness, precision, and tailored strategies to each engagement. Above all, we focus on delivering the strongest possible outcomes for our clients and partners.
APAL Solutions supports mission critical programs across Health and Human Services. Our teams deliver system modernization, quality assurance, training, helpdesk operations, and strategic data solutions for state agencies. Each project reflects our commitment to clarity, collaboration, and accountability.
Our recent projects include:
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Department of Heath: Data Modernization Initiative (DMI)
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Department of Heath: Implementation of state immunization application
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Department of Heath: Modernization of disease surveillance system
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Pennie: User Acceptance Testing
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Conduent: Training & Helpdesk for SNAP and TANF modernization
Overview
APAL led the development of the Department of Health Data Modernization Initiative vision. This multi year strategy creates a unified, cloud based data environment that improves surveillance, reporting, and data sharing across all public health programs.
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What We Deliver
• Enterprise Data Warehouse strategy on Azure
• Data lakes and modern architecture for analytics
• Universal Master Person Index integration
• Standardized data governance and quality processes
• Modern interoperability using APIs, HL7, and secure data exchange
• Cross program data integration that eliminates silos
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Impact
The initiative improves access to timely, reliable, and meaningful public health data. Decision makers, epidemiologists, and program staff now have a clear path toward real time analytics and integrated reporting for all diseases and conditions.
Project
Pennsylvania Department of Health Data Modernization Initiative (DMI)
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Project
PIERS Immunization Registry​
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Overview
APAL supported the successful implementation of the Pennsylvania Immunization Electronic Registry System. The project replaced the legacy SIIS system with a modern WebIZ platform. APAL supported project management, testing, training, data migration, onboarding, and post go live operations.
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What We Deliver
• Project management support from initiation to go live
• SSO integration and HL7 testing and validation
• Business partner onboarding
• Data migration and UMPI based record matching
• Provider training and curriculum development
• Helpdesk support and knowledge base creation
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Impact
PIERS provides a modern, secure, and user-friendly immunization system that improves vaccine reporting accuracy and strengthens statewide public health readiness.
Overview
APAL supported the modernization of the statewide disease surveillance system. This work included cloud migration, new workflow design, and integration with the Universal Master Person Index.
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What We Deliver
• Set up and implement a enterprise-wide change control process
• Modern Azure based system architecture
• Enhanced ELR intake and validation
• Configurable investigation workflows
• Duplicate reduction through advanced identity matching
• Improved integrations with enterprise data warehouse
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Impact
The modernized NEDSS platform supports faster outbreak response, higher data quality, and improved case management for epidemiologists and field staff.
Project
Disease Surveillance Modernization
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Project
Pennie User Acceptance Testing​
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Overview
APAL has supported Pennie since its initial launch. Our team provides full lifecycle User Acceptance Testing to ensure the marketplace delivers a stable and reliable experience for millions of Pennsylvanians. For the past four years APAL has completed four major releases annually along with patch releases and continuous production improvements.
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What We Deliver
• Full UAT planning and coordination
• Four hundred to four hundred fifty test cases per release
• Eligibility, enrollment, plan certification, and renewal scenario testing
• Verification of 1095 A forms and Periodic Data Matching
• EDI validations for transactions
• Defect management, retesting, and release readiness confirmation
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Impact
Our long-term partnership ensures that the Pennie platform meets regulatory requirements, maintains high quality, and remains user friendly for residents across the Commonwealth.
Overview
APAL provides training and helpdesk services that support thousands of users for this modernization effort. Our services include curriculum development, instructor led training, onboarding support, and multi-tier helpdesk operations.
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What We Deliver
• End user and provider training
• Curriculum and materials aligned to program workflows
• Tier two through Tier Three helpdesk structure
• Phone, email, ticketing, and chat support
• Major Incident Management processes
• Knowledge base development and continuous improvement
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Impact
APAL provides clear training, responsive support, and ongoing assistance to ensure users are confident, productive, and fully supported.
Project
Training and Technical Helpdesk Services
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